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FAQs

Courey International is pleased to provide answers to Frequently Asked Questions (FAQ) on a wide variety of our products. If your questions are not answered on these pages, or you simply wish to speak with a Customer Service Representative,
our customers can contact us toll free from anywhere in North America at 1.800.230.8425 or by using our contact page

 

 

 

 

Q. Do I have to have an account to buy from Courey International?

A. Yes, Courey International is a Wholesale company.  We do not sell directly to Homeowners; however you may find a dealer near you by clicking here .

Q. I want to buy from Courey International. What are my options?

A. Please click on this link and follow the directions.  One of our sales reps will contact you upon receipt of documents.

Q. Which forms of payment do you accept?

A. We accept Visa, MasterCard, American Express, Discover Card, Company Checks and Wire Transfers.  Please check our terms and conditions.  Some restrictions may apply.

Q. Does Courey International ship worldwide?

A. We ship containers orders worldwide to your closest destination port.  Pallet orders ship FOB Miami Warehouse.

Q. Does Courey International ship to residences? Is there an extra charge for it?

A.Yes, we offer residential delivery, additional charges will apply.  No inside delivery or unpacking is offered.

Q. How do I obtain samples?

A. Samples can be ordered on our Sales Tools area.

Q. Can you give me an exact arrival time for my order?

A. We cannot offer guarantees on container shipment timelines.  Most container orders take from 6 to 10 weeks.  There is a chance that it may take longer because of factors beyond our control like Customs Clearance.

For shipments FOB Miami, you will be provided with a tracking number once it departs our warehouse.

Q. How much should I allow for breakage/damage?

A. You should always allow 5 to 15% waste or damage depending on product.  In the event of damage, please make sure to have it noted on the Bill of Lading and notify us immediately.  No claims will be allow after 5 working days of receipt of shipment.



Kitchen Cabinets

 

Q. Are they fully assembled?

A. We offer a wide variety of High Quality, Stylish and Ready-to-Assemble kitchen cabinets.

Q. How are they packed?

A. 2 Pack Program featuring interchangeable Face Frames for one core box.  2 Pack=DP(Door Pack) + BX (Box). Innovative 2 pack program allows the color & style of a kitchen to change, (at 1/3 the cost) by replacing only the Door Pack. Knock Down & Ready-to-Assemble using steel clips and an innovative Snap and Lock System.



Granite Tops

Q. Why is granite an excellent material for kitchen counter tops?

A. Granite is one of the hardest natural products on earth. It is durable, ,easy to clean, resistant to mold & mildew, sanitary, considered hypo allergenic.

Q. Can granite get stained and do I need to seal it?

A. Our granite tops are prefabricated, polished, and ready to install. However, granite can stain if it is not properly maintain. We recommend applying a jeater to your surface on a yearly basis or as it is necessary.



Bath Vanities

QAre they fully assembled?

A. Vanities are All Wood, Knock Down and Ready-to-Assemble.  5/8″ Solid Plywood Box construction easily assembled with a metal cam lock system.



Laminate Flooring

Q. What are laminate floors and how are they made? 

A. Laminate flooring is versatile, durable, attractive flooring with the appearance of a hardwood floor. Although laminate flooring looks like wood flooring, there is actually no solid wood used in its construction. Laminate flooring offers all the warmth and beauty of a natural wood product with the added benefits of easy installation, cost-effectiveness and durability.Laminate Construction Diagram - How laminate is assembled

  1. A wear layer (overlay) made from special resin enriched with Aluminum Oxide to provide a long-wearing, durable surface
  2. A décor layer that gives laminate flooring its characteristic beauty
  3. An HDF (high-density fiberboard) core
  4. Locking Assembly System
  5. Balance layer; ensures stability and acts as a natural moisture barrier.
  6. A wear layer with Aluminum Oxide to provide a long-wearing, durable surface
  7. Décor printed directly on HDF core
  8. An HDF (high-density fiberboard) core
  9. Locking Assembly System
  10. Stabilizing layer; acts as a natural moisture barrier

Q. Where can I install laminate wood flooring? 

A. Glueless laminate flooring can be installed over most existing floor coverings (except for carpet) in any room of your home except in very damp or wet areas such as bathrooms, washrooms, saunas, enclosed porches or verandas, or anywhere that may require wet-mopping. Extended exposure to moisture of this type may cause the core of your laminate flooring to warp or swell.

Q. What do I need to know before I start installing my laminate floor? 

A. Ensure that your subfloor is flat, dry, and smooth.  Always use underlayment under your laminate floor for soundproofing, vapor barrier is required when installing over concrete, wood flooring, vinyl tile, linoleum, tile, or virtually any other hard, flat surface. Read your laminate flooring manufacturer’s installation instructions carefully.  Allow you laminate flooring to acclimatize to the room where it will be installed for a minimum of 48 hours.  Inspect each laminate flooring plank carefully for defects or damage before installing it.

Q. Do I have to keep staggering the planks in my laminate flooring installation? 

A. The first row should be started with a full plank, the second row with a 2/3 plank and the third row with a 1/3 plank. The distance between joints from one row to the next for the remainder of the installation must be 8″ or greater

Q. How do I determine the direction in which to install my laminate flooring? 

A. To decide where to begin the layout of your floor, consider incoming light. It is usually best to install laminate flooring with the planks running parallel to light coming in windows or glass doors.

Q. How do I care for and maintain my laminate floors? 

A. The type and frequency of cleaning required to keep your floor looking new will vary from home to home. By following these few steps, your flooring should maintain its appearance for many years to come:

  • Sweep or vacuum your laminate flooring at least once a week.
  • Remove any wet spills immediately to avoid liquid penetration into the seams.
  • Remove sand or abrasive spills immediately to avoid scratching.
  • Heel marks can be removed with a moist cloth.
  • Heavy soiling and stubborn stains (ex. paint) can be removed with acetone or an alcohol-based solvent.
  • Damp mop your floor with a solution of QUICKSTYLE laminate floor cleaner on a regular basis (avoid excess water accumulation).

AROUND THE HOME …

  • Lay dirt absorbing mats in heavy traffic areas (i.e. entrances and in front of major appliances).
  • Use felt tips on all furniture legs and avoid dragging unprotected furniture on the flooring.
  • Replace all hard plastic or metal rollers on furniture or appliances with soft rubber rollers. In addition, if using chairs with rollers, ensure placement of floor mats for use with laminate floors.  Keep mat and area under chair clean.  Dirt, sand, and similar debris, in conjunction with the rotating action of the wheels, is very abrasive and could scratch any surface.

When artificially heating a room, temperature should not exceed 72 to 78oF and air humidity should be approx. 50 – 60% (use a humidifier if necessary).

Q. How do I repair minor scratches? 

A. Minor scratches or nicks can be repaired with laminate floor repair paste. This can be purchased in most retail flooring stores.

Q. What is a laminate flooring AC rating? 

A. AC measure rates abrasion resistance, impact resistance, resistance to staining and cigarette burns, and thickness swelling along edges. If laminate flooring cannot meet the requirements for each of these ratings, approval for a given AC rating will be denied.
Here is a more detailed guide:

  • AC1 is suitable for lighter, more infrequent traffic, e.g. a bedroom.
  • AC2 is suitable for general residential use in living rooms and dining rooms.
  • AC3 can be applied to more varied locations, such as small offices and other light commercial location
  • AC4 can be installed in higher traffic commercial areas such as boutiques, busier offices, and restaurant
  • AC5 is more durable still and can withstand the traffic of heavier commercial areas such as department stores and public buildings.

QWhat is engineered hardwood flooring?

A. Engineered hardwood flooring features the warmth and beauty of hardwood designed to keep up with your family’s lifestyle. Our engineered hardwood flooring’s cross-directional construction minimizes structural changes inherent in wood products that occur with seasonal variations in temperature and humidity.  Engineered wood is composed of a thin (typically 2mm – 4mm) natural hardwood layer that has been applied to a plywood core.

  1. Wear-resistant Aluminium Oxide finish
  2. Superior grade solid hardwood top layer
  3. Multi-ply cross-laminated engineered wood core
  4. Micro beveled edges on all four sides
  5. Precision tongue and groove assembly profile

Q. Can I refinish an engineered floor?

A. It depends upon the thickness of your hardwood layer but the fact is that 95 % of hardwood surfaces are never refinished. Damaged areas are often removed professionally. If sanding is desired, typically, the professional sanding procedure removes 1/32 of an inch.   Please make sure to check your manufacturing Warranty, sanding may void the Warranty.

Q. How can I repair a chip on Hardwood flooring?

A. High quality wood fillers are commonly available and are recommended to repair chips or gauges in your floor.

Q. In preparing a sub floor, what is the maximum variance you should allow?

A. You should have no more than ¼” over 8’ variance on your sub floor.

Q. Why should I put Hardwood flooring in the room for 72 hrs before installation?

A. Flooring must be allowed to acclimate to the temperature of the room in which it will be installed. The unopened packages should be placed in the room for a minimum of 72 hours prior to installation at a room temperature of 19°C to 22°C and a relative humidity of 50%.

Q. How do I obtain flooring samples?

A. Samples can be ordered on our Sales Tools area.

Q. Will my Hardwood floor scratch?

A. Hardwood flooring is scratch resistant. However, no flooring is completely scratch proof. To help minimize damage to your floor,
proper floor maintenance such as using felt pads, sweeping your floor regularly etc. will help prolong the life and beauty of your floors.

Q. What is your warranty policy?

A.  Courey International offers a limited prorated triple residential warranty of:

  • 25 years for our 10mm and 11mm engineered flooring.
  • The Warranty is for material only and covers manufacturing defects from date of purchase.

Courey International guarantees that:

  • The decorative laminate surface will not wear through.
  • The surface of the plank will resist staining.
  • The surface of the plank will not fade or discolor due to natural or artificial lighting.