Courey International is pleased to provide answers to Frequently Asked Questions (FAQ) on a wide variety of our products. If your questions are not answered on these pages, or you simply wish to speak with a Customer Service Representative,
our customers can contact us toll free from anywhere in North America at 1.800.230.8425 or by using our contact page
A. Yes, Courey International is a Wholesale company. We do not sell directly to Homeowners; however you may find a dealer near you by clicking here .
A. Please click on this link and follow the directions. One of our sales reps will contact you upon receipt of documents.
A. We accept Visa, MasterCard, American Express, Discover Card, Company Checks and Wire Transfers. Please check our terms and conditions. Some restrictions may apply.
A. We ship containers orders worldwide to your closest destination port. Pallet orders ship FOB Miami Warehouse.
A.Yes, we offer residential delivery, additional charges will apply. No inside delivery or unpacking is offered.
A. Samples can be ordered on our Sales Tools area.
A. We cannot offer guarantees on container shipment timelines. Most container orders take from 6 to 10 weeks. There is a chance that it may take longer because of factors beyond our control like Customs Clearance.
For shipments FOB Miami, you will be provided with a tracking number once it departs our warehouse.
A. You should always allow 5 to 15% waste or damage depending on product. In the event of damage, please make sure to have it noted on the Bill of Lading and notify us immediately. No claims will be allow after 5 working days of receipt of shipment.
A. We offer a wide variety of High Quality, Stylish and Ready-to-Assemble kitchen cabinets.
A. 2 Pack Program featuring interchangeable Face Frames for one core box. 2 Pack=DP(Door Pack) + BX (Box). Innovative 2 pack program allows the color & style of a kitchen to change, (at 1/3 the cost) by replacing only the Door Pack. Knock Down & Ready-to-Assemble using steel clips and an innovative Snap and Lock System.
Q. Why is granite an excellent material for kitchen counter tops?
A. Granite is one of the hardest natural products on earth. It is durable, ,easy to clean, resistant to mold & mildew, sanitary, considered hypo allergenic.
A. Our granite tops are prefabricated, polished, and ready to install. However, granite can stain if it is not properly maintain. We recommend applying a jeater to your surface on a yearly basis or as it is necessary.
Q. Are they fully assembled?
A. Vanities are All Wood, Knock Down and Ready-to-Assemble. 5/8″ Solid Plywood Box construction easily assembled with a metal cam lock system.
Q. What are laminate floors and how are they made?
A. Laminate flooring is versatile, durable, attractive flooring with the appearance of a hardwood floor. Although laminate flooring looks like wood flooring, there is actually no solid wood used in its construction. Laminate flooring offers all the warmth and beauty of a natural wood product with the added benefits of easy installation, cost-effectiveness and durability.
A. Glueless laminate flooring can be installed over most existing floor coverings (except for carpet) in any room of your home except in very damp or wet areas such as bathrooms, washrooms, saunas, enclosed porches or verandas, or anywhere that may require wet-mopping. Extended exposure to moisture of this type may cause the core of your laminate flooring to warp or swell.
A. Ensure that your subfloor is flat, dry, and smooth. Always use underlayment under your laminate floor for soundproofing, vapor barrier is required when installing over concrete, wood flooring, vinyl tile, linoleum, tile, or virtually any other hard, flat surface. Read your laminate flooring manufacturer’s installation instructions carefully. Allow you laminate flooring to acclimatize to the room where it will be installed for a minimum of 48 hours. Inspect each laminate flooring plank carefully for defects or damage before installing it.
A. The first row should be started with a full plank, the second row with a 2/3 plank and the third row with a 1/3 plank. The distance between joints from one row to the next for the remainder of the installation must be 8″ or greater
A. To decide where to begin the layout of your floor, consider incoming light. It is usually best to install laminate flooring with the planks running parallel to light coming in windows or glass doors.
A. The type and frequency of cleaning required to keep your floor looking new will vary from home to home. By following these few steps, your flooring should maintain its appearance for many years to come:
AROUND THE HOME …
When artificially heating a room, temperature should not exceed 72 to 78oF and air humidity should be approx. 50 – 60% (use a humidifier if necessary).
A. Minor scratches or nicks can be repaired with laminate floor repair paste. This can be purchased in most retail flooring stores.
A. AC measure rates abrasion resistance, impact resistance, resistance to staining and cigarette burns, and thickness swelling along edges. If laminate flooring cannot meet the requirements for each of these ratings, approval for a given AC rating will be denied.
Here is a more detailed guide:
Q. What is engineered hardwood flooring?
A. Engineered hardwood flooring features the warmth and beauty of hardwood designed to keep up with your family’s lifestyle. Our engineered hardwood flooring’s cross-directional construction minimizes structural changes inherent in wood products that occur with seasonal variations in temperature and humidity. Engineered wood is composed of a thin (typically 2mm – 4mm) natural hardwood layer that has been applied to a plywood core.
A. It depends upon the thickness of your hardwood layer but the fact is that 95 % of hardwood surfaces are never refinished. Damaged areas are often removed professionally. If sanding is desired, typically, the professional sanding procedure removes 1/32 of an inch. Please make sure to check your manufacturing Warranty, sanding may void the Warranty.
A. High quality wood fillers are commonly available and are recommended to repair chips or gauges in your floor.
A. You should have no more than ¼” over 8’ variance on your sub floor.
A. Flooring must be allowed to acclimate to the temperature of the room in which it will be installed. The unopened packages should be placed in the room for a minimum of 72 hours prior to installation at a room temperature of 19°C to 22°C and a relative humidity of 50%.
A. Samples can be ordered on our Sales Tools area.
A. Hardwood flooring is scratch resistant. However, no flooring is completely scratch proof. To help minimize damage to your floor,
proper floor maintenance such as using felt pads, sweeping your floor regularly etc. will help prolong the life and beauty of your floors.
A. Courey International offers a limited prorated triple residential warranty of:
Courey International guarantees that: